Changes - Returns

USEFUL INFORMATION You have the right to return the entire order or part of it within 5 days from the date of receipt. Your return will be accepted under the following conditions: The purchase must have been made exclusively through our online store (via the website or phone). The product(s) must be in their original condition and should not have any removed special markings (e.g., protective seals, tags, labels). The return package must include the COMPLETED RETURN FORM and the corresponding RETAIL SALES RECEIPT. In the RETURN FORM, you have the following options: REPLACEMENT: Our company will do its best to replace the product you are returning. Please: Fill in the code(s) of the product(s) to be returned in the corresponding field. Fill in the code(s) of the product(s) you wish to receive as a replacement in the corresponding field. Once we receive your return, we will contact you by phone to confirm the availability of the new product(s) and proceed with the shipment. Before the receipt of the returned items, we do not reserve or hold new product(s). Shipping Costs for Replacements: Using our partner (ACS) with recipient charge, the following applies: The shipping costs are specified in the terms of use of the e-shop. MONEY REFUND: To proceed with the money refund, please fill in the necessary details such as IBAN, bank name, and beneficiary name in the relevant fields of the form. The process will be completed within 20 business days from the date of receiving your return. Shipping Costs for Money Refunds: Using our partner (ACS) with recipient charge, the following applies: The shipping costs stated in the terms of use will be deducted from the total amount of the deposit. In case you choose to use any other courier service, you will be solely responsible for the shipping costs, and you should pay them to the company you have selected for the parcel's shipment. Please be reminded that for hygiene reasons, our company does not accept returns of swimwear, leggings, bodysuits, stockings, and jewelry.